If you require support NOW, email us through the contact page (or your engineers direct email address) use our Customer Support Portal or call 08700 80 18 20


Special media Projects are proud to represent ENCO in the UK. Our dedicated customer base understands that broadcast technology should be as creative and as powerful as their broadcasts. Users choose ENCO because it is THE most powerful automation software in the world today and unique in it’s ownership and user structure. With ENCO products, you own it. You do not pay a licence fee each month.

To ensure our users have the most reliable system, a system which they can trust to perform, here are a few House keeping tips on how to keep your software in perfect working order.

Sofwtare support is available to every ENCO user, whether you subscribe to one of our support packages or not. If you would like to discuss a support package, which will include:

  • telephone and email support, 9am – 5pm Monday to Friday, Saturdays 11am – 1pm.
  • FREE ENCO Software updates (as they are released)
  • Inclusion in our technical newsletter
  • Reduced price on-site visits (if required)
  • Reduced price training packages (if required)
  • Optional 24/7 cover
  • Reduced price “after hours” support fee

Contact Special Media Projects today and one of our dedicated ENCO engineers will be happy to chat with you.


File maintenance
Unique Rebuild (aka UR) will clean your database, it is reccomended that this is performed one a month. For detailed information about performing a UR and what happnes when you do, CLICK HERE

Preventative Maintenence
We all know that we should change the oil in our car every few thousand miles, but when dealing with computer systems, not everyone knows what sort of preventative maintenence should be carried out. Conciencious broadcasters should really be looking towards replacing computer hardware every 3 to 5 years to ensure reliability, after all its yoru delivery playout software that ultimately generates your revenue. to find out more about what you can do towards preventative maintenance, CLICK HERE

General File Maintenence
Deliting files, cleaning out logs, purging networks and ensureing that redundant data is removed. For information on general file maintenence, CLICK HERE